Know Your Right

  2. Customer Service
  3. Know Your Rights

  • Read all information provided by the financing company carefully. Make sure you fully understand your rights and obligations related to the financing product or service and that you are able to meet those obligations.
  • Do not disclose any personal or financial information to any party other than the financing company under any circumstances.
  • If any provision of the financing agreement or any document provided by Al Yusr is unclear, you have the right to request clarification and ask questions. The company's employees are committed to providing clear and professional responses to help you make an informed decision.
  • Ensure that the copy of the financing agreement you receive includes all contractual details, including, but not limited to, your personal information, the financing amount, the Annual Percentage Rate (APR), the financing agreement summary, and all related attachments such as the repayment schedule, statements, and any supporting documents.
  • The financing company will provide you with information on how to submit a complaint, including the available contact channels, relevant addresses, and the expected timeline for resolving your complaint. You may also seek guidance on how to escalate your complaint to the relevant regulatory authorities, if necessary.
  • Ensure that all required fields in any forms presented for your signature are completed before signing. Never sign blank or incomplete forms.
  • You have the right to review the fees and charges applicable to administrative services offered by the company through its branches, customer service hotline, or official website.
  • The company offers a range of after-sales services, including, but not limited to, exercising your right of withdrawal, early settlement, and termination of the financing agreement. The branch or customer service team will provide you with the applicable terms and procedures for these services.
  • The company is committed to maintaining the confidentiality of its customers' information and will not disclose such information to any third party except where required by applicable laws and regulations.
  • The company implements policies and procedures based on best practices to prevent, detect, and combat fraud, whether committed internally by employees or externally by customers or other parties, in accordance with the instructions of the Saudi Central Bank (SAMA).
  • The company is committed to reporting detected fraud cases to the relevant regulatory authorities. Customers are also encouraged to report any known or suspected fraudulent activities to support the appropriate legal and regulatory actions.