Vehicle insurance has become a great source of comfort for you in light of the high road congestion. It helps you avoid the great effort that you may endure as a result of an accident. Additionally, the insurance can help you save lots of money in the event of natural perils, accidents or theft, God forbid.
Insurance claim instructions and procedures in case of an accident, God forbid.
The insured should do as following:
1. Inform “Najm” on the toll free number (920000560) and in special cases, inform the competent authorities (traffic - police - civil defense) immediately and should wait in the accident site for their arrival.
2. Submit the claim to a maximum of 90 days from the date of the accident to the nearest center of Al Yusr, after receiving the accident report from the competent authorities and filling the claim form. For more information on the nearest center of Al Yusr, a list of Al Yusr centers in the Kingdom is attached (Detailed in Page 2).
3. Submit all the accident documents as illustrated in the table below.
4. In case of a robbery or criminal offence, the insured should report to the police, submit a lead and cooperate with the insurance company to prove the perpetrator's guilt through an official all-points bulletin on the stolen vehicle.
5. No sum should be paid to any of the accident parties, and no sum due to the insured should be abandoned.
6. The company should be informed of any legal action, interrogation or investigation related to the accident.
In the event of the accident in remote area where no branch of Al Yusr is available, call us on our toll free number (8001160711)
The following table indicate the required documents:
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Claim Classification |
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Required Documents |
vehicle user's 100% liability |
Shared liability or third party's 100% liability |
In case the vehicle is damaged outside KSA inside “the geographic coverage” |
In case of the theft of the vehicle |
In case third party runs away |
In case of fire or natural perils |
Traffic Dept report or Najm report + Traffic Dept repair permission |
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Copy of the vehicle insurance policy |
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√ |
√ |
√ |
√ |
√ |
Vehicle ownership card copy |
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√ |
√ |
√ |
√ |
√ |
Copy of valid driving license |
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√ |
√ |
√ |
√ |
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Filling out the accident report |
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If third party is insured, Najm report is a must. If not, Traffic Dept report is needed |
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Three estimates from approved workshops + spare parts invoice + estimate of auto showroom chief (Shaikh Al-Maarad) if liability is shared or zero by the insured |
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Runaway declaration from Traffic Dept if license plate information available on the running away party |
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Copy of insurance policy of liable party if available |
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Traffic Dept report from the country wherein the accident occurred + repair permission from Saudi Traffic Dept |
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Original police report or all-points bulletin + append report on the theft 1 month after the theft |
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Original Civil Defense report |
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√ |
Important Notes:
1. The insured is not entitled to repair or start repairing the vehicle, without obtaining the insurance company's permission, under the conditions and provisions of the insurance policy.
2. The lessee should afford the wear and tear, all risks and damages and compensations caused by the accident, and any sums or compensations paid for the other if:1. The insured is not entitled to repair or start repairing the vehicle, without obtaining the insurance company's permission, under the conditions and provisions of the insurance policy.Important Notes:
No compensations for accidents or claims based on violation of the regulations or negligence.
Deductibles are subject to change under changes in the insurance policy
First: Deductibles for each accident, God forbid:
1- A specified amount of money that the insured must pay in the event of an accident covered by the insurance policy's provisions.
2- The lessee should afford a portion of the deductible as per the liability rate declared in the traffic Dept or Najm report up to SR 6000 for each compensation claim for unilateral accident, hit and run, fixed object, street animal and \ or unknown camel, fire, drowning and theft) by which deductible is applicable.
Deductibles are subject to change under changes in the insurance policy
Second: Towing Charge under the insurance policy provisions:
Original towing invoice should be submitted
For submission of claims:
Business Days: Sunday to Thursday (8:30am – 4pm)
Main Phone: (+966) 114776706 - (+966) 13 802 2339
Business Days: Sunday to Thursday (8:30am – 4pm)
Main Phone: (+966) 114776706
Business Days: Sunday to Thursday (8:30am – 4pm)
Main Phone: (+966) 114776706
For inquiry, kindly please visit nearest branch of Al Yusr Leasing, and Financing. Contact us on 8001160711