1) Before you start

From the Al Yusr website, open the Request service page, then prepare:

• National ID / Iqama number (or commercial registration for business clients).
• The mobile number registered with the company (starts with 5).
• The product type (for example: Personal Financing / Tawarruq).
• The contract number if you know it (makes selection from the list easier).

2) General service request steps

Step 1 — Identity verification

1. Select Customer type: Individual, Business, or Deceased.
2. Enter the ID Number (or commercial registration for business clients).
3. Enter the mobile number in the format 5xxxxxxxx with the +966 prefix.
4. Agree on the terms and conditions and privacy policy.
5. Enter the CAPTCHA code, then press Send.

Step 2 — Mobile verification code

1. You will receive an SMS with a 4-digit code.
2. Enter the code in the field: Enter the code.
3. If the code does not arrive, use Resend OTP Code.

Step 3 — Complete the request details

After successful verification, the request screen appears. You usually complete:

• Product type (for example Personal Financing / Tawarruq)
• Service type
• Name (usually filled automatically), email, city, and branch
• Request description, and an attachment if one is required

3) Requesting a final clearance

The service in the list: Final clearance letter — under Personal Financing (Tawarruq).

Steps

1. Complete verification as in the previous section.
2. Select the Personal Financing (Tawarruq) product.
3. Select the service type Final clearance letter.
4. Read the issuance requirements if they appear (for example paying installments and fees, and attaching what is needed for ownership transfer on some products).
5. From the contracts list, choose: Select the contract for clearance. You can search by contract number or date.
6. Complete the remaining fields, then submit the request.

When is the clearance not issued instantly?

• There are contracts with a remaining balance (not fully paid).
• There are no eligible contracts to select.
• A clearance request was already submitted for the same contract.
• The contract appears as “Display only - not selectable”.

4) Requesting a debt confirmation letter

After verification, under Personal Financing choose one of these two types:

• Debt confirmation letter
• Debt confirmation letter with early settlement (see the next section)

Steps

1. Select the appropriate product and service.
2. Select the contract from the list.
3. Complete the details, then submit.

5) Debt confirmation letter with early settlement

After choosing this service and selecting the contract, the Early settlement form appears. Fill it in carefully:

1. Letter issuing entity (for example a bank or other entity name).
2. Payment from:
   • Customer account — often eligible for instant issuance if the conditions are met.
   • Another account — usually registered as a standard request (not instant).
3. If you choose Customer account: bank name, account number, and source of funds (salary savings, work bonus, sale of assets…).
4. Select Early settlement reasons if required.
5. Submit the request.

6) How do you view the document?

A) Directly after instant issuance

From the success screen, press Open clearance certificate or Open letter to view and print the document.

B) Via a verification link or QR code

If you receive a link (or scan a QR code on the document), a verification page opens such as:

• Verification to view the clearance
• Verification to view the letter

7) Other related services (standard path)

Some services related to clearance or the promissory note are submitted as a standard request (not instant issuance from the screen), such as:

• Clearance letter and return of the promissory note – by mail
• Return of the promissory note after receiving the clearance – by mail
• Request to destroy a promissory note after the contractual relationship ends
• Letters related to ownership transfer, vehicle salvage, or insurance authorization

8) Frequently asked questions

9) Quick checklist

• The ID, registered mobile, and CAPTCHA are correct before sending.
• You entered the SMS code successfully.
• You selected the correct product and service (Personal Financing for clearance / debt confirmation).
• You selected the correct contract from the list if it appeared.
• You completed the early settlement form if the service requires it.
• On instant success: you opened the document and saved/printed it.
• On the standard path: keep the “within one business day” message and follow up on the response.